Emma Hybrid Mattress consists of five layers:

• A temperature-regulating mattress cover, which allows for better air and moisture circulation to protect the mattress structure.
• Point-elastic Airgocell® Foam, adapts to your body and dissipate moisture. It also keeps the mattress in shape and avoids moisture from affecting properties on the mattress.
• Adaptive Visco-elastic Foam, promotes optimal pressure load for both low and high weight loads. Provides spinal support and keeps your spine in neutral alignment
• Five Zone Pocket Springs (12cm), provides 5 zone dynamic adjustment to the body and ensures optimal air transfer to drive away excess heat and moisture
• Supportive HRX foam (4cm), supportive and extremely durable, contours your body by alleviating pressure points.

In combination, the layers provide optimal ergonomic support and ensures spinal alignment. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, and provides premium cooling comfort while ensuring its durable stability. Our zero motion technology alleviates motion transfer so that you won't be disturbed by your partner at night.

Emma Original Mattress consists of four layers:

• A temperature-regulating mattress cover, which allows for better air and moisture circulation to protect the mattress structure.
• A progressive Airgocell® foam (4cm) provides pressure relief and point elasticity for the best sleep possible
• The visco-elastic HRX foam (4cm), using space technology, ensures body-like sinking
• Supporting cold foam (17cm), with high density, provides the necessary support and longevity. An existing comfort/shoulder zone is used for optimal relief of the spine

In combination, the layers provide optimal support and pressure relief. Additionally, Emma mattress adapts perfectly to any type of sleep position (i.e. side, stomach and. back) regardless of body weight, providing you the perfect balance between comfort and support.

We have worked extremely hard to find and develop the perfect composition for our Emma mattress and the optimum balance between support and comfort, suitable for everybody types and sleep position. While most customers are very satisfied with the Emma mattress, there are of course exceptions. That is why we offer you our 100-day-stress-free sleep trial so you can decide for yourself.

Most of the Emma mattress is 25cm high, except Emma One and Smart with 18cm height.

Yes, it is. Simply flip the mattress to match your preference. If you prefer the feeling of sinking sightly into the mattress or the feeling of sleeping on clouds, simply ensure that the Airgocell foam layer is the top layer. But if you prefer a much firmer and supportive feeling in bed, simply flip the mattress and ensure that the supportive HRX foam layer is the top layer.

Yes, the Emma mattress cover is treated with revolutionary Purotex® technology, weaving microcapsules of natural probiotics into the fabric structure. These natural probiotics not only clean up allergens in your mattress but also absorb humidity. But if you prefer a more comprehensive cover that is hypoallergenic, dust-mite proof, and water proof, it is advisable to check out the Emma antimites protector. It contains 100% natural probiotics that can effectively clean up allergens and is water proof.

It's simple.

You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ([email protected] or at +852 5808 0220) to arrange a pick-up date. We will give you a refund for 100% of the purchase price and take care of the return cost.

However, we recommend that you try out the mattress for 3 to 4 weeks before contacting us as we all know our body needs time to adjust to a new mattress.Please be reminded that 100-day trial is only applicable for Emma Original, Emma Hybrid and Emma Black Diamond (Emma Diamond Hybrid), not including Emma One, and other accessories, and only limited to one mattress per address.

Our mattress are sold in 20 countries on 3 continents. Different countries have different preferences for mattress size. Sorry that we do not have the customzied service for the mattresses, please refer to the website for avaliable size checking: https://www.emma-mattress.hk/en/. The mattress model and quality are exactly the same around the world. So you don't have to worry!

Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you. One day prior to the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us or to our retailer is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us. Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization. If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time. Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD. To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.

The Emma mattress is suitable for all bed frames, making it is a low-maintenance mattress. Emma mattress is designed to fit every lifestyle. It is able to lay on any surface, even on floors, as long as the surface is clean and dry.

We however, recommend using our Emma Signature Bed to enjoy the optimal supporting force and pressure relief that Emma mattress provides.

Yes, we do provide old mattress removal service at the charge of HKD 450. Simply add it to the cart when you check out, the delivery of the new mattress and the collection of the old mattress will be done on the same day at the same time. Please be reminded that if there is no lift where you live or your old mattress is too big to be fit in the lift, please contact our customer service team in advance. We have to double check with our courier team if they could still offer the old mattress removal service to you. If not, the paid HKD450 will be refunded.

It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ([email protected]) or call us at +852 5808 0220 to arrange a pick-up. We will give you a refund for 100% of the purchase price.

However, we do ask that you give yourself time to get used to your new mattress so we recommend testing your Emma for at least 3 - 4 weeks before sending it back. Please be reminded that 100-day trial is only applicable for Emma Original and Emma Hybrid, not inlcuding Emma Black Diamond, Emma One, and other accessories, and only limited to one mattress per address.

100 Night Trial terms and conditions:

• The trial period starts on the day you receive the mattress.
• You are entitled to return the mattress after 21 days of the mattress arrival because it takes time for your body to get used to a new mattress.
• A valid proof of order (e.g. The invoice or order confirmation email) is required for the return or exchange of the mattress.
• If you wish to change the size of your mattress thereafter, we will charge you (if you would like a larger size) or refund you (if you would like a smaller size) the price difference. However, the change of size is only possible if the mattress has not been fully opened.
• To be entitled to return, the returned mattress must be in a reasonably good condition. This means that the mattress should not suffer any damages or stains, otherwise refund may not be granted.
• We only offer the 100 night trial to every delivery address in Hong Kong once. One delivery address only entitles to one mattress return, which means that in case of multiple mattresses purchase for one address, the address owner can only return one mattress. This also means that if a person has already bought and returned a mattress, the trial will not be offered again on his future purchases, even if he purchases another mattress model.
• If you have receive a promotional gift along with your mattress purchase, the gift shall be returned as well, should you wish otherwise, please write to us at [email protected] or call us at +852 5808 0220 and inform us of your decision.
• 100 Night Trial is only applicable to Emma Original Mattress, Emma Hybrid Mattress and Emma Black Diamond Mattress.
• 100 Night Trial is NOT applicable to accessories, Emma Smart Mattress and Emma One Mattress .
• The above terms are only applicable to the specified mattress products purchased online. Customers who purchase the above specified mattress products through offline retailers can also enjoy the 100-day trial, but the terms of refund and return depends on individual retailers .

Yes! The Emma mattress is suitable and safe to use with an electric blanket.

Flipping of your mattress is not necessary. The structure of the mattress is designed to provide long lived support. The special breathability and open-cell character of the core materials also provide a self-contained ventilation system, keeping the mattress aerated. However, we would still recommend you to aerate your matttress from time to time. This ensures that you have nothing to worry!

The Emma mattress is suitable for all bed frames, making it is a low-maintenance mattress. Emma mattress is designed to fit every lifestyle. It is able to lay on any surface, even on floors, as long as the surface is clean and dry.

We, however, recommend using a slatted frame with a distance between the slats no larger than 3 cm in order to enjoy the optimal supporting force and pressure relief that Emma mattress provides.

We highly recommend you to add on our Emma Signature Bed which provides superior all-round support while increasing the lifespan of your Emma mattress.

You can easily wash your Emma cover. By unzipping the cover, you can easily separate both the top and bottom part of the cover. You can wish the front cover with up to 40°C and the side cover with up to 60°C in a washing machine. You can also wash the strain off by hand.

No! Emma is a low-maintenance mattress. It is able to lay on almost any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry.

However, if you prefer using slatted frame, we highly recommend you to choose our Signature Bed where the individual slats should not be more than 3 cm apart.

• Credit card: You can pay securely on our website with all major credit cards (Visa, MasterCard, American Express and Discover). Your credit card data is encrypted via a safe SSL-method.
• Paypal: In addition to credit cards, you can also use Paypal to securely pay for your orders on our website.

No, but we have designed the Emma website to be as convenient as possible so to ensure all our customers could go through the purchasing process with ease. You can also contact our Customer Support team if you require help during your purchase.

Yes, you will be able to test our our products and make purchase at the store. To check for the store location, click on the ''store locator'' button below.

You can use your coupon in the last step of the order process. Just enter the code in the field below the total price. Click on 'apply coupon' and the revised total will be shown.

If you experience an error when inputing your discount code, please contact our customer service team. We will get back to you shortly and help resolve your problem.

If you would like to cancel your order, our customer service team will be happy to help you. Simply contact our customer service team. We will get back to you shortly and help resolve your problem. Also, be sure to have your order number on hand.

If you had ordered the wrong size, please contact our customer service team. We will get back to you shortly and help resolve your problem.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. We will get back to you shortly and help resolve your problem.

You can reach customer service through our online chat, e-mail ([email protected]), or call us at +852 5808 0220. Our team of experts provides free mattress consultations and we are here to answer all your questions.

Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you.

One day prior to the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us or to our retailer is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us. Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization.

If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time.

Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD. To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.

Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you.

On the day of the delivery, you'll receive a call from our logistic partner to schedule your preferred time. As such, please ensure that the contact number you provide us or to our retailer is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is not able to contact you to get an affirmation regarding the delivery time and date, your mattress will not be delivered on the day itself even if it's scheduled. If that's the case, please contact us. Our standard delivery take place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist to sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization.

If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time.

Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD. To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.

Generally, you'll receive all your products in one delivery, except under special circumstances. In the event that we're not able to delivery all your products at once, we'll contact you to give you an update.

As soon as your mattress leaves the warehouse, we will send you a shipping update and a tracking link for you to track your order. Should you wish to change the date and time of your delivery, you must contact our customer service team at least one working day prior to the agreed delivery date. Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. We will get back to you shortly and help resolve your problem.

You will find information on how to unbox the Emma mattress along with an FAQ and tools to help you unpack your mattress.

You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 6 months.

If you had ordered the wrong size, please contact our customer service team. We will get back to you shortly and help resolve your problem.

You can easily create a customer account when ordering. Just check the box that says, Yes, I want to create an account. Or you can go to the bottom of the website and click "Sign In or Out" and then you can create an account using your order number.

If you want to return your mattress during the 100-day trial, simply e-mail ([email protected]) or call our customer service team (+852 5808 0220) and we will arrange for a pickup at zero cost to you. If you want to return a mattress due to product defect, please follow the procedures above before contacting our customer service team.

Mattresses returned must be in good condition, without damages and stains. If the mattress is damaged due to improper use, we will refuse to accept the return request.

It is not necessary. However, we recommend that you take a photo of the mattress label on the package in case you want to return the mattress due to product defect.

Once your mattress has been picked up, we will credit you the refund immediately. Please bare in mind that the refund may take up to 2 weeks to process depending on the payment method you used. To check the status on your refund, please contact our customer service team via phone, email, or chat.

Only unopened products are eligible for free exchange. If you would like to return any Emma accessory because you have ordered the wrong size, please follow the below steps to return your product(s) and get your refund.

Step 1: Create a new order for the new sizes.

Step 2: Take pictures of the unopen (it has to be unopen) products and send the pictures to our Customer Support team via email at [email protected] to file the case together with the new order number for the new size. The new order number is necessary to show your intention to exchange the product.

Requirement of the pictures: 4 angles of the package + label on the box + sealed tag showing the box is unopen + 1 overall picture showing the package is not damaged

Step 3: Customers need to deliver their parcels to our warehouse via S.F. Express or other courier companies at their own cost.

Step 4: Our warehouse will check the condition of the package. If there are no issues, our Customer Support team will contact you via email regarding the refund.